Front Office Trading Application Support Analyst

About the company

Talan is an international consulting and technology group delivering expertise across Financial Services, Data & AI, Cloud, Digital Transformation, and Software Engineering. We partner with leading financial institutions to deliver resilient, high-performance technology solutions that support front-office trading and business-critical operations.

Your tasks

We are seeking an experienced Front Office Trading Application Support Analyst to join a specialist team supporting a global Rates eTrading platform used by traders and sales teams across international markets. This role is ideal for someone with a strong background in Front Office production support who thrives in a fast-paced trading environment and enjoys solving complex technical and business challenges.

You will be responsible for the support, stability, monitoring, and continuous improvement of a complex Rates eTrading technology estate. Acting as a key liaison between Trading, Sales, Development, Infrastructure, and Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications.

This role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment. You will work directly with Front Office users and stakeholders, requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure.

Incident & Problem Management

• Own and manage Priority 1 and Priority 2 incidents from identification through to resolution.
• Perform root cause analysis and lead post-incident reviews.
• Communicate effectively with traders, sales teams, technology teams, and management during major incidents.
• Coordinate task-force activities for critical production issues.
• Work closely with upstream and downstream support teams to ensure rapid issue resolution.
• Ensure all incidents are accurately logged, tracked, and documented.
• Drive continuous improvements to platform stability and support processes.

Application Monitoring & Production Support

• Support and monitor a suite of Rates eTrading applications within a global production environment.
• Maintain high levels of platform availability and operational performance.
• Monitor application health, market data flows, trade flows, and system alerts throughout the trading day.
• Perform proactive troubleshooting and performance analysis.
• Execute production support activities, system administration tasks, and operational readiness checks.
• Participate in global handovers with follow-the-sun support teams.
• Develop automation and monitoring enhancements to improve operational efficiency.
• Contribute to monitoring migrations and tooling improvements using Python and related technologies.

Knowledge Management

• Create and maintain support documentation, operational procedures, and knowledge articles.
• Act as a subject matter expert for supported applications.
• Support user training and adoption of new functionality.
• Assist with onboarding and training of regional and follow-the-sun support teams.
• Maintain clear and effective operational handover procedures.

Service Improvement

• Proactively identify trends, risks, and capacity concerns across supported platforms.
• Improve monitoring, alerting, and observability capabilities.
• Reduce manual operational tasks through automation and process optimisation.
• Ensure support tooling and application logs remain effective, actionable, and fit for purpose.
• Drive operational excellence initiatives across the support function.

Change & Release Management

• Participate in release cycles and production deployments.
• Perform pre-release validation and post-release verification activities.
• Coordinate deployment activities with development and infrastructure teams.
• Review and communicate release notes to stakeholders.
• Ensure new functionality is supportable and operationally ready before production implementation.

Project Delivery

• Contribute to technology projects and strategic initiatives impacting trading systems.
• Support the introduction of new applications, enhancements, and platform upgrades.
• Define operational requirements, monitoring standards, and support models for new solutions.
• Ensure projects are delivered with appropriate monitoring, documentation, training, and support processes in place.

Requirements

Essential

• Proven experience in a Front Office Trading Application Support role within an Investment Banking or Capital Markets environment.
• The majority of your experience must have been gained supporting Front Office trading desks and business-critical trading applications.
• Strong understanding of the criticality, availability, and responsiveness requirements associated with electronic trading platforms.
• Experience providing application support as part of a global support team in a fast-paced trading environment.
• Proven experience managing high-severity production incidents and driving issues through to resolution.
• Strong troubleshooting, analytical, and root cause analysis skills.
• Experience working directly with traders, sales teams, development teams, and senior business stakeholders.
• Strong commercial awareness with a clear understanding of how technology impacts front-office business performance.
• Excellent communication, relationship-building, and stakeholder management skills, with the ability to act as a bridge between technical and business teams.
• Ability to interact confidently with both junior and senior stakeholders across business and technology functions.
• Experience supporting complex and diverse technology environments and interconnected systems.
• Strong understanding of Linux/Unix environments.
• Good SQL and database troubleshooting skills.
• Scripting and automation experience using Python, Shell, or similar technologies.
• Experience with enterprise monitoring, observability, and support tooling.
• Results-oriented mindset with a strong sense of ownership and accountability.

Mandatory Requirements

• Front Office Trading Application Support experience is essential
• Investment Banking / Capital Markets experience is essential
• Rates Trading knowledge highly desirable
• London-based role requiring 5 days per week on-site attendance
• Participation in shift work and weekend rota support required
• Candidates must already be based in or around London
• No sponsorship available for this position
• Excellent stakeholder management and communication skills required
• Proven experience supporting mission-critical trading applications in a Front Office environment required

Highly Desirable

• Knowledge of Rates Trading products, including Fixed Income, Bonds, Swaps, Repos, or related markets.
• Experience supporting electronic trading, pricing, execution, market data, or risk platforms.
• Experience within a global follow-the-sun support model.
• Exposure to release management, DevOps practices, and production change processes.
• Familiarity with vendor and in-house trading platforms.

Education

• Degree in Computer Science, Mathematics, Engineering, Physics, Finance, or a related technical discipline.
• Equivalent industry experience will also be considered.

Other

Job Description · Front Office Trading Application Support Analyst *Location: London (5 days per week on-site) Employment Type: Permanent Shift Pattern: Shift work and weekend support rota required Eligibility: Candidates must have the right to work in the UK. Sponsorship is not available for this role. Requirement:** Candidates must be based in London or within a reasonable commuting distance.