Handle customer inquiries and complaints through calls, meetings, email and social media.
Coordinate with relevant departments to follow up on complaints, ensure proper service delivery, and measure customer satisfaction.
Provide clear explanations of company and city authority services, guide customers appropriately, and inform them of inspection results, appointment changes, and service updates.
Follow up with customers after resolution, escalate technical or validity-related complaints to specialized companies, and ensure issues are closed.
Maintain accurate records of all customer interactions, conduct satisfaction surveys, prepare daily reports, and support service quality improvement.
Communicate effectively with all departments, participate in meetings, and contribute to cost control through efficient use of resources
Requirements
Bachelor’s degree or relevant experience in Customer Service or related field.
0-2 Years of Experience (Fresh Graduates are welcome to apply)
Strong communication and interpersonal skills.
Ability to handle customer complaints professionally and calmly.
Good coordination and follow-up skills.
0-2 Years of Experience
Ability to work under pressure and manage multiple cases at the same time.
