Manage customer inquiries and complaints across multiple channels—including phone, email, in-person meetings, social media, and the TMG Life app—ensuring swift, satisfactory resolutions.
Collaborate with internal teams to track complaint progress, ensure high-quality service delivery, and assess customer satisfaction.
Provide accurate information regarding company and city authority services, guiding customers through updates, appointment adjustments, and inspection results.
Monitor complaints through to completion, conduct post-resolution follow-ups, and escalate technical or validity issues to specialized vendors when necessary.
Maintain comprehensive interaction logs, perform customer satisfaction surveys, generate daily activity reports, and contribute to continuous service quality improvements.
Actively participate in interdepartmental meetings and support organizational cost-control efforts through efficient resource management.
Education & Experience: Bachelor’s degree or equivalent practical experience in Customer Service or a related field.
Communication & Conflict Resolution: Excellent verbal and written communication skills, with a proven ability to handle high-friction customer complaints professionally and calmly.
Organization & Multitasking: Strong coordination and follow-up capabilities, with a demonstrated ability to manage multiple concurrent cases under pressure.
Industry Knowledge: Basic familiarity with city management, irrigation, or maintenance services is preferred.
