Collection Specialist

Job Description Respond to customer complaints and inquiries and provide guidance and support as needed.

Handling member complaints regarding billing errors or service disputes that are preventing payment.

Negotiating and setting up installment plans for members with significant arrears, ensuring these plans comply with TMG’s internal policies.

Preparing Reports and providing regular updates to the Line Manager.

Job Requirements Bachelor's degree is A Must

Fresh Graduates are most welcome to apply.

Strong Proficiency in Microsoft Office (Excell - Word - Outlook…

Strong numerical and analytical skills with attention to detail

Excellent communication and interpersonal skills to interact with customers

Knowledge of relevant laws, regulations, and best practices in collections

Problem-solving skills and the ability to handle customer complaints effectively

Commitment to providing high-quality customer service