Franchise Compliance Supervisor
Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Franchise Compliance Supervisor to join our team in Johannesburg.
Join Our Mission at Takealot Fulfilment Solutions | We Are TFS
Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.
Who We're Looking For:
Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.
At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
Your responsibilities will include:
Monitor and report on franchise and driver performance and operational compliance in the field
Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
Assist in the continued improvement of SOP’s for across the delivery network
Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
Manage and work to improve weekly KPI’s at franchise level
Conduct regular audits to assess & measure performance and compliance
Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address
Attributes required:
High energy, self-starter, high level of initiative, creativity and adaptability
Project management and ability to prioritise focus according to set deliverables is critical
Auditing SOP compliance
Execution oriented and operationally pragmatic
Understand how technology works for business
Hands-on field and operational experience
System and process-orientated
Attention to detail while still seeing the bigger picture
Understand convenience and customer service
Comfortable with change and able to engage with colleagues to assess and refine approach
Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)
Qualifications & Experience:
3 yrs experience in a client-facing role in an operational environment or similar required
A degree or equivalent work experience in process analysis and management
Must have a driver's license
Ability to analyse data and create reports
Proficient in Microsoft Office (word, excel & powerpoint) required
Proven track record in operational delivery and execution
Operational experience managing an outlet, hub or a restaurant will be advantageous
Previous hospitality/retail franchise working experience will be advantageous
Training experience in an operational setting will be advantageous
IT or tech savvy will be advantageous
Field-based work experience
Previous experience in the logistics industry is not required
Excellent communication and interpersonal skills
Keen attention to detail
Able to coordinate across functional teams to promote efficient operations
Analyse and report on eCommerce performance metrics to identify areas for improvement and growth opportunities
Be part of the extraordinary. Be part of TFS.
Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.
More than just a job, we offer:
A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.
Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.