Welcome and professionally receive customers, visitors, partners, VIP guests, and other stakeholders visiting TAG Dynamics. • Manage the guest experience from arrival through departure, ensuring visitors are welcomed, informed, and appropriately supported. • Understand guest requirements and proactively provide assistance to create a positive and professional customer experience. • Coordinate customer and visitor arrangements, including meeting rooms, refreshments, visitor access, schedules, and other hospitality requirements. • Coordinate with internal teams to ensure customer visits and meetings are properly prepared and supported. • Support VIP and high-profile customer visits, including coordinating specific guest requirements and ensuring appropriate attention to detail. • Assist with showroom tours, customer demonstrations, meetings, and presentations as required. • Coordinate with the Barista to ensure timely and appropriate beverage and refreshment service for customers and visitors. • Maintain accurate visitor records and relevant information relating to customer visits. • Assist with meeting room schedules, bookings, setup requirements, and general presentation of customer-facing areas. • Support customer-facing events, exhibitions, meetings, and other activities organized by TAG Dynamics when required. • Provide temporary support to the Receptionist during scheduled breaks or when short-term reception coverage is required. • Assist with basic reception activities when required, including welcoming visitors, answering incoming calls, and directing visitors or inquiries to the appropriate person. • Maintain a professional, welcoming, and service-oriented approach when interacting with customers and visitors. • Handle guest and visitor information with appropriate discretion and confidentiality. • Support the wider Customer Experience and Marketing teams with customer-facing activities as required.
Requirements
Education: High school diploma or equivalent. Hospitality, customer service, business administration, or related qualification is an advantage. • Training: Customer service or hospitality training preferred. • Guest relations or front office training is an advantage. • Training in visitor management, professional etiquette, or corporate hospitality is an advantage. • Experience: Previous experience in customer service, hospitality, guest relations, front office, corporate hospitality, aviation, hotel, luxury service, or a similar customer-facing environment. • Experience dealing directly with customers, visitors, senior executives, VIPs, or corporate guests is preferred. • Experience coordinating meetings, visits, events, or hospitality requirements is an advantage. • Experience in a customer-facing role where understanding customer needs and delivering a positive experience is important. • Other: English is mandatory. • Arabic is an advantage. • Female candidate preferred for this customer-facing hospitality role. • Professional, polished, and well-presented appearance. • Strong customer service, interpersonal, and communication skills. • Strong understanding of professional hospitality and customer expectations. • Ability to anticipate customer needs and respond appropriately. • Confident and comfortable interacting with senior executives, VIPs, international customers, and other stakeholders. • Strong organizational skills and attention to detail. • Discreet and trustworthy when handling customer and visitor information. • Ability to remain calm, professional, and responsive during busy periods. • Ability to work independently while coordinating effectively with the wider Customer Experience team.
