Teamleader Customer Services (m/f/x)

As Teamleader Customer Service, you will work at our headquarters in the center of Antwerpen. You will provide direction and execution to our Customer Service department. You develop and coordinate projects. Additionally, you advise the management and the manager on decisions and procedures.

What will you do?

• You are responsible for managing and adjusting 2 teams (7 FTEs).
• You monitor the evolution of employees based on training plans and evaluation interviews.
• You ensure an effective and efficient service to the customer with your team.
• You communicate with internal and external stakeholders.
• You look for structural solutions and implement them.
• You think along about potential process improvements, efficiency, and automations and also implement them.
• You perform controls and prepare reports.
• You prepare meetings.
• You report to your manager.

Who are we looking for?

We are looking for someone who possesses the necessary dose of responsibility and assertiveness. Our ideal candidate is someone who knows how to align their actions with achieving objectives and better results. An organizational talent with a sense of initiative who excels in process follow-up.

You possess:

• Experience in managing and adjusting teams
• A good helicopter view
• Basic knowledge of MS Office and good knowledge of MS Excel
• Bachelor in logistics management or equivalent through experience
• Good knowledge of English