Customer Service Representative RO (m/f/x)

As a Customer Service Representative, you will work at our head office in the center of Antwerp and will be responsible for full file management. In addition to managing these files, you will also be responsible for ensuring correct communication to other departments. You will be in daily contact with customers, shipping companies, and involved departments.

Responsibilities

• You take customer orders and process them according to the procedure.
• You are responsible for the general administration and follow-up of the files.
• You follow these files from A to Z to provide an effective and efficient service to the customer.
• You communicate with internal and external involved parties.
• You direct the logistics department (operations).
• You book transports with the agreed shipping company or carrier and follow them up.
• You perform checks and prepare reports.

Profile and competencies

We are looking for a flexible team player who is communicative and customer-oriented. An employee who possesses problem-solving skills, is stress-resistant, and can work meticulously. Someone who is eager to learn and takes initiative to achieve an excellent end result.

• Solid and proven experience in a similar role
• Basic knowledge of MS Office and good knowledge of MS Excel
• Motivation to grow further in logistics
• Good knowledge of English, additionally knowledge of German and French is a plus