Traditional Chinese Medicine Clinic Assistant

Key Skills

Patient Service & Communication

• Communicate clearly, professionally and respectfully with patients
• Provide helpful and patient-oriented service
• Handle patient enquiries and appointments appropriately

Front Desk & Clinic Administration

• Manage patient registration, appointments, payments and billing
• Perform general administrative duties and maintain accurate records
• Support insurance-related administration where applicable
• Organise and prioritise tasks during busy clinic sessions

Clinic Operations

• Follow established clinic procedures and instructions carefully
• Pack and prepare medications according to the TCM physician’s instructions and established clinic procedures
• Provide operational assistance to the TCM physician as required
• Restock and organise clinic supplies
• Support clinic opening and closing procedures

Housekeeping & Workplace Organisation

• Maintain cleanliness and hygiene of reception, treatment and common areas
• Perform routine housekeeping duties
• Keep clinic supplies and work areas clean, organised and properly stored
• Maintain good hygiene and workplace safety practices

Teamwork & Reliability

• Work cooperatively with physicians and other team members
• Take ownership of assigned responsibilities
• Be punctual, dependable and willing to support different operational duties when required
• Learn new procedures and apply instructions accurately

Requirements

• Good interpersonal and communication skills
• Service-oriented and comfortable interacting with patients
• Responsible, reliable and willing to learn
• Comfortable performing hands-on duties, including housekeeping
• Comfortable standing and moving around for extended periods during clinic sessions
• Able to follow procedures and instructions carefully