Healthcare Assistant

Responsibilities :

• Perform receptionist duties (e.g. attend to phone calls/visitors).
• Upkeep clinic facilities/premise, including ensure overall cleanliness of clinic.
• Attend to patients and perform front-desk duties such as patient registration, appointments, billing/payment collection, attend to enquiries, etc.
• Perform administrative duties such as TCM-related insurance/corporate scheme claims, maintain filing system, maintain accurate patient/clinical data records, accounts settlement, maintain clinic supplies, stock taking, etc
• Assist physicians in preparing treatment rooms for consultation, acupuncture, Tuina
• Accurately prepare and dispense Chinese herbal powders, decoctions, or raw herbs following physician prescriptions
• Comply with clinic procedures in adherence to MOH and TCM regulatory guidelines.
• Any other tasks as directed by the operations manager or Physicians

Requirements:

• Good interpersonal and communication skills
• Able to speak Mandarin to handle mandarin‑speaking patients and read medicine labels in Chinese
• Basic computer literacy (Microsoft Office, clinic management systems)
• Customer service mindset
• Ability to multi-task and work in a fast-paced environment
• Experience in healthcare or customer service setting will be an advantage
• Able to commit to 5.5day work week (Mon to Fri full day and Sat half day)