Commercial Clerk - Complaint and Returns Management (m/f/d)
Machine translation — original language: German.Show original
Boxberg (Baden)
immediately
Fresh air through innovative ventilation technology – welcome to Systemair! Since 1974 in Sweden and for over 20 years in Germany, we have impressed through experience and innovative spirit. Simple, reliable, and high-quality: With these core values, we develop, produce, and distribute our quality ventilation products. In Boxberg, Baden, our relaxed working atmosphere offers great freedom for the ideas of more than 500 cool heads. Are you ready to continue writing our success story? Then join our sympathetic team.
Who we are looking for
- Processing and handling of customer complaints, returns, and transport damage
- Competent communication with customers, branches, and internal specialist departments
- Examination, documentation, and tracking of complaint and return processes
- Creation of credit notes, material postings, and relevant evaluations
- Active participation in the optimization of processes in complaint and returns management
What we expect
- Completed commercial or technical training, ideally with corresponding further training
- Several years of professional experience in the field of complaint and returns management
- High degree of initiative and problem-solving competence
- Good English skills in speaking and writing
- Strong service orientation and several years of experience in customer communication
- Very good knowledge of MS Office as well as experience in dealing with ERP systems