Sales Assistant / Assistante commerciale

Main mission:

• Prepare quotes
• Register orders
• Perform follow-ups
• Assist business managers.

Missions and activities of the position: Level 1:

• Research and ensure follow-up of relationships with clients and prospects,
• Keep client files up to date in the ERP,
• Prepare quotes,
• Prepare commercial visits for business managers (meeting room, goodies, etc.),
• Register orders and send the acknowledgment of receipt to the client,
• Participate in commercial events (trade fairs, commercial roadmap, etc.),
• Carry out marketing and communication actions (social media posts, website updates, event organization, etc.),
• Partially take over for business managers in case of absence,
• Assist other departments,

Level 2 (in addition to level 1):

• Monitor the production of client business,
• Take over fully for business managers if needed.

Technical knowledge: Level 1:

• Know components and component families,
• Know SYSTECH services and processes,
• Know and master office tools (Excel, Word, Internet),
• Know and master the ERP,
• Be able to communicate in English,

Level 2 (in addition to level 1):

• Master SYSTECH services and processes,
• Know how to negotiate,
• Know how to prospect.

Responsibilities: Level 1:

• Be responsible for the compliance of quotes and order registration,
• Be responsible for client files in the ERP,
• Participate in marketing and communication actions,
• Respect deadlines,
• Provide support for customer satisfaction,

Level 2 (in addition to level 1):

• Ensure production follow-up.

Working conditions:

• Availability required, multitasking, changing priorities,
• Occasional travel and travel to trade fairs,

Fields of interaction:

• Internally: Production, warehouse, methods, purchasing, CAD, R&D, quality, accounting,
• Externally: clients, suppliers, subcontractors, certification bodies,

Career prospects:

• Management of the department and all other group opportunities.