Field Service Engineer (IVD)

Key Purpose

Provide preventive and corrective maintenance support for Sysmex products across Singapore, ensuring high system uptime, operational reliability, and excellent customer satisfaction.

Key Responsibilities

• Perform preventive maintenance and corrective service activities for Sysmex instruments.
• Provide technical support and troubleshooting to customers across Singapore.
• Manage assigned customer accounts and maintain strong customer relationships.
• Ensure service activities are completed in accordance with established procedures and KPI requirements.
• Report technical issues, service trends, and customer feedback to supervisors and regional support teams.
• Manage spare parts inventory required for field service activities.
• Participate in 24-hour standby support on a rotational basis.

Requirements

• Diploma or Degree in Engineering, Biomedical Engineering, Electronics, or a related discipline.
• 2 to 5 years of experience in the IVD, medical device, or healthcare equipment industry.
• Experience servicing diagnostic, laboratory, or medical equipment is preferred.
• Knowledge of Hematology, Coagulation, and Urinalysis instruments will be an advantage.
• Strong troubleshooting, communication, and customer service skills.
• Proficient in Microsoft Office applications.
• Able to work independently and maintain a high level of professionalism when interacting with customers.
• Willing to participate in after-hours standby support on a rotational basis.