Senior Manager Lifecycle Solutions Business Line SynTiso (m/w/d)
Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With smooth processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are filled safely and that medicinal products are produced reliably and in compliance with legal requirements. Your favorite chocolate and snacks are also packaged quickly and with high precision with our help. Syntegon Technology GmbH in Crailsheim is a company of the Syntegon Group and develops and produces high-quality and individual solutions for the sterile filling of liquid and powder pharmaceuticals in Crailsheim. At the Syntegon Group's largest location, around 1,400 employees and 50 apprentices work on filling and sealing machines for ampoules, vials, cartridges, and syringes, as well as barrier systems. Apply now and become part of our team!
With your contribution as Senior Manager Lifecycle Solutions (m/w/d) of our Business Line SynTiso, you will contribute significantly to the success of our company: You will build a profitable lifecycle and after-sales service organization and scale it further by establishing service contracts, maintenance, spare parts, and upgrades to sustainably increase plant availability and customer OEE. Together with R&D, you will develop data-driven service products that monitor the performance of the installed base, gather market information, and create closed feedback loops to continuously improve product design and customer results. In doing so, you will design a holistic service portfolio that includes Service Level Agreements, maintenance offers, spare parts services, upgrades, and remote support. In close coordination with Sales, you will define pricing strategies, contract models, and warranty approaches that are both marketable and economically sustainable. Furthermore, you will work closely with R&D to integrate serviceability into product development, as well as with the Sales department to successfully monetize services. In the long term, you will be responsible for building up the department in terms of personnel and leading the team.
You have a successfully completed degree in the field of business administration, engineering, or a comparable discipline. Furthermore, you have at least 5 years of experience in a leadership role in a service environment; ideally, you were able to gain this in the pharma or mechanical engineering industry. In addition, you can look back on a proven track record in building and further developing service organizations. You communicate proficiently in English and ideally have very good German skills. Strong motivation and persuasiveness, communication skills, and empathy are essential characteristics of your personality. Furthermore, you bring a hands-on mentality, as well as a structured and result-oriented way of working. Your profile is rounded off by leadership competence and a passion for sustainable improvement processes.
Start: as soon as possible, by arrangement
Workload: 100%
Contract type: permanent For this position, we do not work with recruitment agencies! Your benefits at the Crailsheim location: Attractive working conditions such as above-average pay, success bonuses, holiday and Christmas bonuses, as well as other tariff components due to the connection to the tariff of the metal and electrical industry Baden-Württemberg Flexible, individual working time arrangements with a 35/40-hour week in flextime with the possibility of mobile working Various working time models, childcare allowance, and childcare during school holidays Employer-subsidized company pension scheme as well as employee benefits as part of CorporateBenefits Intensive further training, including through digital and mobile learning offers, shadowing, and mentoring opportunities Holistic health management, ranging from height-adjustable desks to company medical care and employee counseling, to health lectures, preventive examinations, gym cooperations, and bicycle leasing (JobRad) High-quality digital onboarding through the support of the Syntegon Onboarding App Do you have questions about the application process?
Carina Engelhardt (Talent Acquisition Partner)
+49 7951 402 944
At Syntegon, we use the informal "Du" across all hierarchical levels, as this is part of our corporate culture. For this reason, we also conduct the recruitment process in the "DU" form. You are welcome to address us by our first names in your application documents. If this form of address is not okay for you, please let us know.
For this position, we do not work with recruitment agencies. For this reason, we ask agencies to refrain from contacting our managers and recruiters. Unsolicited candidate profiles will not lead to any claims for commission or remuneration, even in the event of a hire.
For Syntegon and its subsidiaries, diversity is an important concern. We expressly welcome an environment in which all employees are equal regardless of gender, age, origin, religion, sexual orientation, gender identity, or special needs. If only the masculine form is used in this job advertisement, it serves better readability and refers to persons of all genders.