Customer Care Agent (Client Relations) (M/F)
A dynamic company, specializing in media objects, is looking for a Customer Care Agent (Client Relations) to ensure the satisfaction of B2B and B2C web customers. This person would be part of the Customer Care catalogues team and would work with the Customer Care Manager, their team, and in collaboration with the digital, logistics, sales administration (ADV), and sales teams.
Description of responsibilities and activities
- Operational management of client relations
- Processing customer requests via various communication channels (email, ERP, telephone)
- Accompanying customers through their purchasing journey
- Managing complaints and resolving their problems
- Order monitoring and coordination
- Monitoring orders and customer information
- Managing anomalies (delays, errors, defective products)
- Coordination with internal teams
- Contribution to the customer experience
- Identification of areas for improvement
- Participation in the enrichment of FAQs and internal tools
- Reporting customer feedback
- Performance monitoring
- Monitoring key indicators (CSAT, response time)
- Participation in continuous improvement
Profile sought You have a successful first experience in a similar position You have a good command of IT tools, and ideally, you are familiar with using Odoo as an ERP. You are rigorous, organized, and possess good interpersonal skills to communicate effectively with customers and internal departments. Possess a sense of investigation and curiosity Proficiency in business English.
Location: Lieusaint (77) - Poorly served by public transport
Remuneration: Benefits: health insurance and provident fund covered at 100%, meal vouchers covered at 60% by the company Start date: Immediate / As soon as possible