CLIENT ACCOUNT MANAGER (M/F)

Reporting to the Commercial Direction, the Client Account Manager is the primary contact for a portfolio of strategic clients. You will ensure the development of lasting relationships of trust, guarantee customer satisfaction, and support business growth.

What will your missions be?

Ensure the follow-up of a portfolio of strategic clients.

Build and maintain a relationship of trust with key interlocutors.

Be the preferred point of contact for clients.

Guarantee customer satisfaction and compliance with contractual commitments.

Coordinate the processing of requests, claims, and specific projects.

Ensure regular monitoring of performance and service indicators.

Collaborate with the Supply Chain, Production, Quality, Purchasing, and Finance teams.

Anticipate risks that could impact deadlines, volumes, or quality.

Analyze the performance of assigned accounts.

Develop and present regular reporting to management.

Do you have the ideal profile?

Bachelor's to Master's degree in Business, Management, Supply Chain, or equivalent.

Successful experience in client account management, business development, or customer service.

Mastery of the industrial environment, ideally pharmaceutical, cosmetic, or agri-food.

Excellent interpersonal and negotiation skills.

Sense of organization and cross-functional coordination.

Proficiency in Excel and ERP tools.

Professional English is indispensable.