Customer Care Representative

Responsibilities:

Respond promptly to customer inquiries via phone, email, social media, and in-person interactions. Resolve customer complaints professionally and escalate complex issues when necessary. Provide accurate information about the company's products and services. Process customer orders, requests, registrations, and follow-up activities. Maintain accurate customer records and update the customer database. Follow up with customers to ensure issues have been resolved satisfactorily. Handle incoming and outgoing calls courteously and professionally. Build and maintain positive relationships with customers. Meet customer service performance targets and quality standards. Collaborate with other departments to resolve customer concerns efficiently. Prepare daily, weekly, or monthly customer service reports as required. Perform other duties assigned by the Customer Service Manager or Supervisor.

Requirements:

Minimum of OND in any relevant discipline. 0–2 years of customer service experience (experience is an added advantage). Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite and basic computer applications. Strong interpersonal and problem-solving skills. Ability to work under pressure and manage multiple tasks. Professional appearance and positive attitude.

Key Competencies:

Customer service orientation Excellent communication and listening skills Problem-solving and conflict resolution Patience and empathy Teamwork and collaboration Time management Attention to detail Adaptability Professionalism and integrity