ERP Functional Executive / Consultant

Key Responsibilities

Pre-Sales

• Provide pre-sales support for all sales activities,including prospect requirement analysis, product demonstrations, and general sales support.
• Prepare demo databases, mock business scenarios, and proof of concepts to demonstrate product capability.
• Propose solutions that meet prospects’ needs and their objectives for buying an ERP system.
• Provide consultation and share product information with the sales team.

After-Sales, Implementation & Project Delivery

• Lead project kick-off meetings and present project plans, schedules,training plans, and key contacts.
• Conduct implementation sessions with key users to explain standard system processes, identify requirement gaps, and close expectation gaps.
• Gather and document business requirements and coordinate with analysts for solution assessment and effort estimation.
• Facilitate discussions between customers and technical teams for complex enhancements.
• Deliver training to end users covering system setup and operational processes.
• Assist customers with simple documents and form customization such as quotations, purchase orders, and invoices.
• Monitor and manage project tasks, progress, billing schedules,invoicing activities, and overdue payments through to a successful live run.

Customer Success

• Build strong customer relationships and ensure a smooth implementation experience.
• Provide feedback and recommendations for product improvements and standard feature enhancements.

Requirements

• Customer-focused mindset with strong stakeholder management skills.
• Good interpersonal skills to work successfully with prospects,customers, and across departments.
• Ability to manage multiple projects in a fast-paced environment.
• Strong aptitude for learning new technologies and applying them in a customer-facing environment.
• Experience in ERP implementation, software consulting, or customer-facing roles is a big plus.

Singaporean only may apply

Only shortlisted candidate will be notified for interview.