Customer service employee

For our client, we are looking for an enthusiastic Customer Service Medewerker who wants to strengthen the team. You will enter a dynamic environment where customer contact, administration, and a good dose of enthusiasm are central.

Your tasks as a Customer Service Medewerker

As a Customer Service Medewerker, you are an important point of contact for customers. You combine customer service with administrative tasks and ensure that questions and files are followed up correctly.

Your package of tasks includes:

• Answering and following up on the klantenmailbox
• Answering questions via chat
• Telefonisch klantencontact
• Informing customers and helping them further with their questions
• Following up and processing returns
• Contacting customers regarding returns or ongoing files
• Sending betalingsherinneringen
• Occasionally preparing invoices (on average about 5 per day)
• General administrative support
• Ensuring that the correct brochures and information are available at the reception
• Maintaining contact with customers and, where necessary, suppliers
• Following up on various tasks and questions simultaneously

Keywords: Customer Service Medewerker – Klantenservice Medewerker – Administratief Medewerker – Commercieel Bediende – Customer Care Medewerker – Sales Support – B2C Medewerker – Medewerker Klantencontact – Front Office Medewerker

Who are we looking for?

For this position, we are primarily looking for someone who stands firmly in their shoes and gets energy from customer contact.

You recognize yourself in the following profile:

• Experience within customer service, klantenservice, administration, sales, or a similar function
• Experience within a B2C environment is a strong asset
• Basic knowledge of English
• A strong communication style and a pronounced customer-oriented attitude
• Empathic and understanding, but at the same time assertive enough to set clear boundaries
• Able to handle busyness, various tasks, and unexpected questions well
• Able to switch quickly and set priorities when the situation requires it
• Sufficient resilience and maturity to handle difficult conversations professionally
• An independent and proactive working attitude, where you take responsibility and do not wait
• An accurate administrative approach and eye for detail