Associate EUC Engineer - MDM (Cluster office)

Position Summary: The EUC Engineer (Mobile Device Management) is responsible for the administration,maintenance, and support of the cluster Mobile Device Management (MDM) platform.The role ensures enterprise mobile devices are securely managed, compliant withpolicies, and available for business and clinical operations.

The incumbent will oversee mobile device lifecycle management, application deployment, policyenforcement, troubleshooting, and support for mobility initiatives across institutions. *This is a 1 year contract role.

Roles & Responsibilities: MDM Platform Administration

• Administer, maintain, and support the cluster Mobile Device Management (Jamf Pro) platform.
• Configure and manage device enrolment, groups, profiles, policies, compliance settings, and restrictions.
• Perform system upgrades, patching, monitoring, and health checks of the MDM platform.
• Work with vendors and infrastructure teams to ensure system availability and performance.

Device Lifecycle Management

• Manage onboarding, configuration, deployment, replacement, and decommissioning of corporate mobile devices.
• Maintain accurate inventory records and asset information within the MDM environment.
• Support Apple Business Manager (ABM), Automated Device Enrolment (ADE), and device supervision processes.
• Coordinate device provisioning and handover activities with site support teams and vendors.

Application and Security Management

• Manage deployment, updates, and removal of mobile applications through the MDM application catalogue.
• Support onboarding of commercial off-the-shelf (COTS) and in-house developed mobile applications.
• Enforce mobile security policies and compliance requirements in accordance with ICT security standards.
• Monitor device compliance, application usage, and security posture, and perform remediation where necessary.

Operational Support

• Provide Level 2/Level 3 technical support for corporate mobile devices.
• Perform problem diagnosis and resolution through telephone, email, remote support, and on-site assistance.
• Investigate and resolve incidents, service requests, and user-reported issues related to mobile devices and applications.
• Escalate complex issues to vendors or higher support tiers as required.

Stakeholder Management & Projects

• Collaborate with business users, application teams, infrastructure teams, cybersecurity teams, and vendors on mobility initiatives.
• Participate in planning, testing, and deployment activities for new mobile device projects and enhancements.
• Prepare technical documentation, SOPs, knowledge articles, and operational reports.
• Conduct user and operational training where required.

Requirements/ Qualifications:

• Degree in any computing studies with minimum 2 years' experience in End User Computing (EUC) and Mobile Device Management (MDM).
• Hands-on experience administering Jamf Pro or equivalent MDM solutions (e.g., Microsoft Intune, MobileIron).
• Experience managing Apple iOS/iPadOS enterprise devices and Apple Business Manager.
• Able to commit in short notice for 1 year contract period
• Able to commit 24/7 standby when required
• Able to travel to different Public hospital institution sites to support when required
• Good stakeholder and vendor management skills with excellent interpersonal skills

Technical Skills:

• Jamf Pro Administration or equivalent MDM
• Apple Business Manager (ABM).
• Enterprise Mobility and Security.
• Mobile Application Deployment.