ITSM Consultant M/F

Synapsys is a digital service company specializing in Infrastructure, System, Public Cloud, Workstation, and Production expertise. Through innovative projects, we support our major accounts in the transformation and modernization of their user environments. The Synapsys Group aims to allow its employees to flourish and progress while guaranteeing equal treatment, diversity, and non-discrimination. Joining us means being an actor in your own career; your skills are recognized and your professional path is identified. Proximity, honesty, and conviviality are the principles of Synapsys.

Being an ITSM Consultant at Synapsys Throughout your integration process, you will be accompanied by our sales team and our Technical Direction, who will advise you and identify with you the client contexts and projects adapted to your profile and your motivations.

Here is an example of a project/mission that could be proposed to you: 1) Manage the central Service Delivery backlog 2) Support the review / management of the CMDB roadmap to support infrastructure ITIL processes (ITSM) 3) Support the animation of CMDB strategic governance 4) Implement CMDB dashboarding / reporting 5) Organize and manage delivery: Tooling (automation): Management of SNOW / Tanium Discovery evolutions etc... Process (optimization): Writing of processes & operating procedures Organization / Change: Implementation of a service line to collect needs / feedbacks 6) Define the scope and manage the ITOM POC on defined Use Cases / specific scopes Capabilities & Maturity / Gap Assessment– Gap assessment with other tools ROI & POC Strategy & Costing Scoping, launch, and management of the POC

Your career prospects In respect of your professional motivations, Synapsys' Human Resources policy is part of a mutual success approach. You will have the opportunity to project yourself based on your professional aspirations around three main axes:

Become an Expert in your core business and thus be identified as a technical referent to intervene in the heart of complex projects at our clients. You will also be a key actor in our daily technical animation: Knowledge sharing, organization and animation of internal meet ups on your core business, creation and animation of internal training.

Become a Technical Leader within our technical direction and be the referent for one of our future service offerings through your involvement in pre-sales projects and the animation of your technical community.

Become a career manager and support a qualified population of consultants in their professional evolution: Monitoring their mission and skill acquisition, identifying career trajectories, supporting them in obtaining certifications.

Do you recognize yourself in this profile? You are a professional recognized for your strong technical and functional appetite, who is not afraid to get hands-on, but also for your significant writing skills (to follow action plans, facilitate workshops, and document evolving processes). Your level of English must allow you to intervene on a wide choice of projects within the international contexts of the majority of our major accounts.

To meet us, do not hesitate any longer and apply.

See you soon, the recruitment team