Senior IT Engineer (IT Support & Infrastructure)

Your tasks

• Provide daily IT support to employees, resolving hardware, software and connectivity issues.
• Troubleshoot and maintain desktops, laptops, printers and other office IT equipment.
• Support office network operations, including LAN, Wi-Fi, switches and network connectivity.
• Perform user account administration in Active Directory, including access permissions, password resets and account setup.
• Assist with firewall administration, network security and troubleshooting.
• Install, configure and deploy computers, software and IT peripherals for employees.
• Provide technical support for Windows operating systems and Microsoft 365 applications.
• Coordinate with external IT vendors on equipment purchases, repairs, maintenance and technical support.
• Maintain IT asset inventories, system records and technical documentation.
• Handle IT setup and access arrangements for employee onboarding and offboarding.
• Monitor IT systems and identify potential technical issues to minimise operational disruptions.
• Escalate complex technical problems to the appropriate support teams or vendors when necessary.
• Support other IT operational and infrastructure-related activities as assigned.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related discipline preferred.
• Relevant hands-on experience in IT support, desktop support, system administration or IT infrastructure.
• Good knowledge of Windows operating systems, Microsoft Office and Microsoft 365.
• Familiar with Active Directory administration, including user account management and access permissions.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, LAN and Wi-Fi.
• Experience troubleshooting computer hardware, software, printers and network issues.
• Knowledge of firewall administration and IT security practices.
• Experience with Sophos Firewall will be an added advantage.
• Able to coordinate with external vendors on IT equipment and maintenance matters.
• Strong troubleshooting and problem-solving skills.
• Responsible, service-oriented and able to work independently.
• Good communication skills and willingness to learn new technologies.

How to apply

email- lucas.chang@swiftsearchglobal.com whatsapp- 93392324 EA Personnel Name: Lucas Chang EA Personnel No: R1874043 EA License No: 18C9495

Other

*Employment Type: 1-Year Renewable Contract Industry: Construction / Engineering Location:** Queenstown