Customer Service Executive (Airfreight) - Co Loading
About the company
Swift Search Global Pte Ltd | EA No: 18C9495
Your tasks
Our client is seeking an Airfreight Customer Service Executive to join its co-loading team. You will coordinate cargo bookings, liaise with airlines and shipment partners, and provide timely updates to customers.
Requirements
- Handle daily air cargo bookings and respond to customer enquiries.
- Secure cargo capacity with airlines and confirm booking arrangements with customers.
- Advise customers on airline service requirements and shipment procedures.
- Enter flight reservations and maintain accurate booking records.
- Coordinate with customers, warehouses, airlines, customs and other parties on shipment requirements.
- Monitor shipment status and update customers on progress or changes.
- Build positive customer relationships and resolve service issues promptly.
- Provide accurate shipment information to the billing team for invoicing.
- Perform other related duties as assigned.
How to apply
- Minimum GCE ‘N’ or ‘O’ Levels.
- At least 1 year of relevant experience in airfreight customer service, co-loading or a related field.
- Familiarity with the CCN system.
- Proficient in Microsoft Office, particularly Excel.
- Good communication skills and a customer-focused approach.
- Meticulous, adaptable and able to work independently.
- Able to work alternate Saturdays and support shift or weekend arrangements when required.
Willie Goh | EA Reg No: R2197853
Other
Airfreight Customer Service Executive *Location: Changi Airfreight Centre Working Hours:** Monday to Friday, 9:00 AM–6:00 PM;
Interested candidates please WhatsApp me at +65 6509 0823 or send in your resume to willie.goh@swiftsearchglobal.com
Contact person
Listed by the employer in the job posting — for questions and your application.