Customer Service and Teams Sales Lead

Responsibilities:

Convert enquiries and quotations into paid orders. Follow up on leads and drive repeat business. Develop outdoor dessert catering sales. Upsell/cross-sell products and manage key customers. Monitor sales performance, conversion rates and KPIs. Resolve customer issues and maintain excellent service. Prepare weekly sales reports.

Requirements:

3–5 years’ experience in sales, customer service or account management. Team-lead/supervisory experience preferred. Strong sales, communication and negotiation skills. Excellent follow-up and organisational abilities. Comfortable with targets and KPIs. Good computer, WhatsApp Business and CRM skills. Food, hospitality, events or catering experience is an advantage.