CRM Business Support Specialist - Huskvarna
Are you experienced in working close to the business with CRM and enjoy the role of being the link between users and technical teams? In this assignment, you will combine functional support, training, and documentation with the development and rollout of Microsoft Dynamics 365 Customer Service in an international environment.
About the assignment 🔎
We are looking for a CRM Business Support Specialist to support the implementation and continued development of Microsoft Dynamics 365 Customer Service.
You will function as an important link between the business users and the CRM delivery team and contribute to ensuring that the platform is used effectively. The role has a clear focus on user support, training, knowledge sharing, user adoption, and continuous improvements.
You will also contribute to CRM rollouts to various markets and business units, as well as capture user needs and feedback to translate these into improvement proposals.
We are looking for you who 👤
You have practical experience with Microsoft Dynamics 365 and enjoy a business-oriented role where system understanding is combined with user support, communication, and collaboration.
You are self-driven and proactive and feel comfortable working with various stakeholders in an international environment. You have a structured way of working and the ability to make systems and workflows accessible to users.
Tasks 🛠️
Provide functional CRM support to users and Super Users.
Support users in working effectively in Microsoft Dynamics 365 Customer Service.
Coordinate and conduct training and onboarding.
Develop and maintain documentation, guides, and knowledge material.
Contribute to CRM rollouts within different markets and business units.
Collect user needs and feedback.
Translate business needs into improvement proposals and enhancement requests.
Contribute to increased user adoption and knowledge sharing.
Drive and support continuous improvements regarding the CRM solution.
Mandatory requirements ✅
Practical experience of Microsoft Dynamics 365 Customer Service or a similar Dynamics 365 CRM solution.
Experience in business-oriented CRM support and user support.
Experience in helping users work effectively in CRM solutions.
Strong communication skills and experience collaborating with various stakeholders.
Experience in user training.
Experience in documentation and knowledge management.
Experience in continuous improvement work.
Ability to work independently and proactively in an international environment.
Fluent English in speech and writing.
Merit requirements ⭐
Experience specifically with Microsoft Dynamics 365 Customer Service.
Experience with CRM rollouts to multiple markets or business units.
Experience supporting and collaborating with Super Users.
Experience working with user adoption and knowledge sharing.
Assignment information 📌
Location: Huskvarna Scope: 100 % Start: 1 October 2026 End: 30 June 2027 Apply by: 5 October 2026 Remote setup: Not specified Possibility for extension exists.
Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company – quickly and efficiently. Our main focus lies within Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries.
Despite being a relatively new player, we have already built trust with many of Sweden's largest companies and work both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us a natural partner for companies that want to stay one step ahead in their recruitment.