Account Collection Officer

Your tasks

• Monitor and manage assigned accounts to identify overdue payments, outstanding debts, and potential collection risks.
• Conduct direct collection activities, including contacting customers, following up on overdue payments, negotiating repayment arrangements, and securing payment commitments.
• Develop and implement effective collection strategies to improve recovery rates and minimize outstanding receivables.
• Conduct customer visits and coordinate with relevant parties to resolve payment issues and facilitate debt recovery.
• Maintain accurate and up-to-date records of account status, collection activities, payment commitments, and follow-up actions.
• Analyze collection performance and prepare periodic reports on overdue accounts, recovery progress, and outstanding receivables using Microsoft Excel.
• Coordinate with internal departments to address collection issues and ensure appropriate follow-up on unresolved accounts.

Requirements

• Bachelor's or Master's degree in Law (preferred) or a related field.
• Minimum 1–3 years of relevant working experience in collection, debt recovery, or receivables management.
• Proven experience in direct collection activities, including payment follow-ups, collection negotiations, and handling overdue accounts. Candidates with administrative-only collection experience are not preferred.
• Experience in B2B collection, preferably in the banking, financial services, or multifinance industry.
• Proficient in Microsoft Excel, particularly PivotTables, Vlookup, and Xlookup for data analysis and collection reporting.
• Strong communication, negotiation, analytical, and problem-solving skills.
• Good understanding of debt collection procedures, legal aspects of debt recovery, and financial documentation.
• Willing to conduct customer visits and travel as required, with placement flexibility across Indonesia.