Solution Delivery Manager (SDM) M/F

Group Support Services (G2S) is a subsidiary of the EDF Group whose purpose is to build and sell IT and tertiary service offerings to the EDF Group subsidiaries while ensuring a privileged customer relationship. Our organizational size allows us great agility as well as the possibility for everyone to express themselves and evolve.

Organize and steer projects

• Based on the specifications and a commercial proposal validated by the client, follow projects from the expression of client needs to production deployment,
• Define and challenge service providers on the objectives and deadlines for the delivery of deliverables (applications, modules, specific developments...).
• Build a schedule with operators, based on technical, resource, or other project constraints.
• Implement a steering mechanism for project and Run scopes and measure the progress status (anticipation and workload management, dashboard monitoring...).
• Ensure that events that could impact the service contract are taken into account (qualitative, budgetary, contractual, and scheduling risks),
• Organize and lead steering committees and contribute to strategic committees.
• Regularly transfer project progress dashboards to the project owner.

Guarantee functional and technical responses

• Document the list of project deliverables and participate in the development of the service sheet.
• In partnership with the Sales Manager, optimize and participate in the client relationship in a logic of continuous service improvement, and cross-selling within your scope through the deployment of service offerings.
• In collaboration with the sales manager, guarantee and steer the achievement of production objectives and contribute to the financial objectives of the contract.

Here are the technical and behavioral skills we expect.

Technical skills:

• Have in-depth technical knowledge in the IT field.
• Master project management processes and methods (planning, budget, indicators) and certain PMO tools (MS Project)
• Master at least one IT best practice framework (ITIL, Agile, PMO, PMPG EDF, Prince 2…)
• Understand the services and activities of G2S as well as those of its clients.
• Proficiency in English

Interpersonal and behavioral skills:

• Motivation and sense of customer service
• Good interpersonal and communication skills to ensure effective collaboration.
• Rigor and autonomy to manage all aspects of a project (deadline, cost, quality...)
• Anticipation mindset in order to limit the risks of project drift
• Ability to propose adapted solutions
• Organizational, planning, and management skills
• Facilitation skills and ability to work in a team
• Leadership
• Analytical skills
• Stress management and perseverance

The little extra:

• Value sharing
• 13th month
• Health insurance covered at 75%
• Navigo covered at 75%
• Subsidy for the company restaurant and restaurant vouchers
• Partial teleworking
• CSE benefits
• Access to the benefits of the EDF Group subsidiaries