Veterinary Receptionist
Superior Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.
We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
Professional development opportunities
Salary: $17 - $18 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule : This is a full-time position consisting of four 10-hour shifts per week, with one set day off each week. Monday through Thursday shifts are 7:30 AM–6:00 PM, and Friday shifts are 7:30 AM–5:00 PM. O ccasional Saturday shift from 9 am – 12 pm.
Responsibilities
Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
Perform client check-out, including payment processing, posting charges, and scheduling future appointments
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
Maintain a clean, organized, and welcoming reception and waiting area
Qualifications
Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
Proficient in Microsoft Office; comfortable learning new software and workflows
Reliable, punctual, and professional; ability to work independently and as part of a team
Genuine affinity for animals and comfort working in a clinical setting
Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.
About Superior Animal Hospital We are an AAHA-accredited practice that has been voted “Best of the Best” Veterinary Clinic in the Twin Ports area. Our beautiful, well-equipped hospital has digital radiology, digital dental radiology, fully equipped laboratory, ultrasound, and therapy laser. Our doctors work as a team to highly utilize and develop our technicians and assistants. We emphasize a positive workplace culture with a strong commitment to providing the best care possible to the animals of our community.