Technical and Commercial Support M/F

Under the responsibility of the Call Center Manager: ? You receive and manage user calls and supervise technical alarm reports from electric vehicle charging infrastructures. ? You are the guarantor of the company's external image and compliance with intervention procedures. Your Commercial Support missions ? You are the guarantor of the customer relationship: presenting and assisting users with any questions relating to the services offered.? You inform users about the progress of their incident processing.? You update the information system by reporting any anomalies in the customer database. Technical Support ? You receive, qualify, and record assistance requests from electric vehicle (EV) charging station users as part of the Support Service, 7/7 and 24/24.? You dispatch interventions to technicians and ensure they are carried out within the deadlines.? You may be required to resolve first-level interventions according to the directives provided.? You proceed with the drafting of operating methods / procedures, and are proactive in improving and optimizing the service.

Your profile ? You have a bac / bac+2 degree and have a successful first experience in a call center.? You express yourself clearly and effectively, both orally and in writing.? You are rigorous, reactive, and comfortable managing litigious situations.? You enjoy teamwork.? You have an English level that allows you to understand a user's request and respond to it.? You have a real interest in the subject of electromobility. Hours: 35H base from Monday to Sunday from 7am to 9pm on a rotating schedule. Salary: Range of 29 to 33 KEUR including 13th month and depending on diplomas.