INFORMATION TECHNOLOGY ADMINISTRATOR
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DIPLOMA IN INFORMATION TECHNOLOGY AT LEAST 1 YEAR'S WORKING EXPERIENCE PROVIDE DAILY TECHNICAL SUPPORT TO USERS DELIVER FIRST-LINE SUPPORT FOR HARDWARE AND SOFTWARE TROUBLESHOOT AND RESOLVE USER ISSUES VIA HELPDESK SYSTEM AND DIRECT ESCALATION CONFIGURE AND INSTALL OPERATING SYSTEMS, APPLICATIONS, DRIVERS AND UPDATES MAINTAIN AND MONITOR PHYSICAL AND VIRTUAL SERVERS, APPLYING ROUTINE MAINTENANCE AND UPDATES SUPPORT CORE IT SERVICES MAINTAIN IT ASSET INVENTORY AND SOFTWARE LICENSE RECORD ASSIST WITH ONBOARDING/OFFBOARDING, DEVICE SETUP, AND IT ORIENTATION