Student Engagement and Support Personnel
Your tasks
- Student Mentorship & Guidance: Build positive, warm relationships with primary school pupils and deliver timely check-ins or follow-up guidance for those needing social-emotional backup.
- Behavioral & Conflict Management: Assist school staff in addressing conduct issues. Provide professional de-escalation, peaceful conflict resolution, and restorative follow-ups on behavioral incidents.
- Monitoring & Safety Supervision: Keep a watchful eye on student interactions, track campus behavioral patterns, and flag emerging well-being concerns immediately to school managers.
- Stakeholder Coordination: Actively partner with teachers, school leaders, and external stakeholders. Contact parents or guardians to share case details and follow-ups as directed by the school.
- Case Documentation: Keep thorough, accurate, and completely confidential logs of observations, pupil incidents, interventions, and ongoing metrics.
- Trend Analysis: Remain well-informed about evolving youth dynamics, behavioral shifts, and online/social media trends impacting pupil safety.
Requirements
Job Requirements
- Qualifications (Mandatory): Must possess a recognized Diploma and/or Bachelor's Degree (or equivalent qualification) in a relevant discipline (e.g., Psychology, Social Work, Counseling, or Education).
- Experience: Prior experience operating in an educational, youth-centric, community, or social service environment is highly preferred.
- Core Competencies: Exceptional interpersonal, active listening, and stakeholder management skills.Ability to remain perfectly calm, objective, and mature during emotionally charged or challenging scenarios.Strong descriptive case noting and written/verbal English communication capabilities.
- Boundaries & Discretion: Proven ability to command an appropriate balance of approachability and authority while respecting professional boundaries and maintaining strict data confidentiality.
Other
Work Schedule
- Mondays to Fridays: 7:30 AM to 4:30 PM (includes a 1-hour lunch break).
- Note: Weekend or public holiday attendance may occasionally be requested to support special school-wide events.