Customer Service Agent (Bilingual)

Your tasks

• Coordinate to resolve problems and complaints, and provide advice to customers via telephone
• Coordinate with relevant departments when necessary to resolve problems in a timely manner
• Record and update the status of customer requests in the salesforce system
• Operate in accordance with team standards to ensure maximum customer satisfaction
• Work 5 days with 2 days off, with rotating shifts according to the schedule

Requirements

1. Bachelor's degree in any field
2. At least 1-2 years of experience working in a contact center for any product group
3. Experience in an insurance company will be given special consideration
4. Able to use or learn to use the salesforce program
5. Good analytical and immediate problem-solving skills
6. Able to communicate fluently in English (TOEIC score of 600 or above will be given special consideration)