N1 MDA Support - Previous experience

At Summit Consulting, we are looking for a Technical Support Assistant to join our team and provide support to an important corporate client.

Remuneration: S/ 1,700 Modality: On-site Area: Technology / Support

What will be your mission?

Provide first-level technical support to users, ensuring efficient, timely, and customer-oriented service.

Main functions:

• Provide technical support to users.
• Register, manage, and follow up on incidents through a ticketing system.
• Install, configure, and perform maintenance on computer equipment.
• Provide support for operating systems and corporate tools.
• Diagnose and solve hardware and software technical problems.
• Comply with established service levels.

Requirements:

• Graduate, technical, or university student in Systems, Informática, Computación, or related fields.
• Minimum of 6 months of experience in Soporte Técnico, Mesa de Ayuda, or Service Desk.
• Knowledge of Windows, MacOS, and Linux operating systems.
• Management of Active Directory and Microsoft 365.
• Experience with ticket management tools (GLPI, ServiceNow, or similar).
• Management of remote access tools (AnyDesk, TeamViewer, or others).
• Basic technical English.

Desirable knowledge:

• Computer assembly and maintenance.
• Intermediate level Office automation.
• Basic networks and connectivity.

Competencies:

• Customer orientation.
• Effective communication.
• Proactivity.
• Analytical and problem-solving capacity.
• Teamwork.

We offer:

• Remuneration of S/ 1,700.
• Opportunity for professional development.
• Continuous learning in corporate environments.
• Excellent work climate.

If you are looking to enhance your experience in technical support and be part of a growing organization, we invite you to apply.

-Requirements-

Minimum education: Técnico Less than 1 year of experience Languages: English Age: between 23 and 40 years Knowledge: Oracle

Keywords:

apoyo, support, soporte