CUSTOMER SERVICE MANAGER

Create compelling marketing materials such as but not limited to graphics for social media, emails, and presentations. Designing digital and print-ready files like posters, brochures, flyers, and merchandise Provide support to the organization and franchise on all creative works covering print and digital media that align with company imagine and identity Able to comprehensively understand project briefs from relevant departments and carry it from conceptualization to execution. Participate in brainstorming sessions to generate innovation ideas and concepts Develop guidelines, mock ups and prototypes to illustrate brand application and framework. Ensure consistency and quality in the brand’s visual and expression. Manage and update the organization sales and communication platforms. Liaise with external agencies and vendors. Collaborate with relevant stakeholders to ensure timely delivery of all artworks and labels. Assist in other Sales or Marketing projects and ad-hoc assignments. Any other duties as and when assigned by the CEO or COO.

Qualifications/Requirements: Minimum 5–8 years experience in Customer Service, Franchise Support, or Operations Support Prior experience as a Customer Service Manager is mandatory