Operations Supervisor

Your tasks

People Management | Customer Service | Daily Operations We’re a fast-growing Dubai service business looking for a hands-on Operations Supervisor to take ownership of our daily operations and lead a growing team. You will manage 50+ field staff, 3–5 Customer Support team members, and 8–10 drivers, while ensuring bookings, schedules, staff performance, client issues and service quality are handled smoothly. This is an office-based leadership role, not an administrative or field position. Key Responsibilities • Manage and supervise 50+ field staff, including attendance, availability, discipline and performance. • Lead the Customer Support team and ensure bookings and client requests are handled correctly. • Handle client complaints, escalations and operational issues professionally. • Manage daily staff schedules, transportation and last-minute changes. • Conduct team meetings, training and performance reviews. • Identify operational problems and improve processes. • Ensure company procedures and service standards are followed.

Requirements

Who We’re Looking For • 2–6 years UAE experience – Mandatory. • Previous operations, supervision or people-management experience – Mandatory. • Experience managing Filipino/Tagalog-speaking staff is strongly preferred. • Experience in domestic staffing, nanny/babysitting, housekeeping, hospitality or similar service businesses is an advantage. • Strong communication, organisation and problem-solving skills. • Firm but fair, mature and confident. • Able to make decisions, handle pressure and take ownership. • Tagalog + good English strongly preferred. Career Growth • Operations Supervisor ? Operations Manager • Strong performers can progress to Operations Manager within 1–2 years. Salary • AED 5,000–6,000/month • This role is for someone who wants to lead people, solve problems and grow with the business. • Please apply only if your experience closely matches the requirements.