Passenger Service Agent (VIP Lounge) - San Andrés
Keywords: Passenger Service Agent Airport Agent VIP Lounge Customer Service San Andrés Airport Flight system Basic English Rotating shifts
Personnel are required to support the VIP Lounge operation at the San Andrés Airport, guaranteeing an exceptional travel experience. The position concentrates service functions, access control, and operational support, contributing to the continuity and efficiency of passenger care. An opportunity for professional growth is offered through the experience acquired in the airport sector, customer service, and operational management. This role is fundamental to maintaining quality standards in service delivery. We are looking for a Passenger Service Agent with a vocation for service and operational excellence. The Airport Agent will be key in verifying entry requirements and providing general assistance. Experience as a VIP Lounge Agent and in customer service will be valued. The position requires availability for rotating shifts.
Responsibilities:
- Provide personalized attention to passengers in the airport VIP Lounge
- Verify documentation and access requirements for entry to the VIP Lounge
- Perform user registration and access control according to established procedures
- Assist passengers with information regarding flights, services, and schedules using the flight system
- Manage the availability of food, beverages, and other services within the VIP Lounge
- Maintain order and cleanliness in the VIP Lounge facilities
- Report any news or operational incidents to the immediate supervisor
- Collaborate in other assigned functions to guarantee the continuity of the airport operation
Requirements:
- Technician or technologist in tourism, hospitality, administration, customer service, or related areas
- Minimum 1 year of experience in customer service, preferably in the airport or tourism sector
- Handling of airport information systems and user registration
- Knowledge in access control and VIP Lounge entry management
- Basic or conversational English
- Availability to work in rotating shifts, including weekends and holidays
- Ability to work under pressure and resolve unforeseen situations
- Ability to communicate effectively and offer kind and professional treatment
- Contract for specific work/task, salary of $1,926,000 plus legal benefits
- Work Sunday to Sunday with a compensatory day off
Education level: Technician
Labor sectors: Aviation industry and related Hospitality and tourism Customer service and related
Other skills: Technical skills: Flight system User registration Access control VIP Lounge entry management
Interpersonal skills: Basic English