Customer Success Manager (m/f/d) (Customer Experience Manager)

Company Description

Permodo GmbH is one of the leading multiscreen advertisers in Germany. We are a dynamic and passionate team with diverse personalities, strengths, and experiences. As a colorful group, we ensure plenty of fun in the office while never losing sight of our goals.

We create attention-grabbing user experiences for international top brands.

Permodo is part of the Ströer Gruppe, a leading German media house.

For our team, we are looking for a Customer Success Manager (m/f/d) at our location in Düsseldorf, Hamburg, or Frankfurt am Main.

Job Description

• As a Customer Success Manager (m/f/d), you will actively drive customer success along the entire Customer Journey. You recognize campaign risks early, act proactively, and find pragmatic solutions – even where none yet exist
• You take on project responsibility, manage timelines, prioritize urgent issues transparently, and keep them moving
• As a central interface, you synchronize Sales, Product & Tech teams and ensure clear communication as well as clean handovers
• You translate customer feedback into strategic and design-related development, repeatedly challenge the status quo, and actively bring relevant insights into the teams
• You keep all relevant KPIs and quality standards in view, recognize deviations early, and initiate targeted measures for the continuous optimization of processes, campaigns, and customer results

Qualifications

• You have completed a degree in Business, Marketing, or a related field and already bring relevant professional experience
• You are familiar with the trends of the digital world and follow new developments with interest
• An analytical mindset, a structured way of working, and the ability to self-organize characterize you
• You enjoy working in a team, are communicative, and are not afraid to actively contribute your own ideas
• You are confident in using MS Office tools and have good English skills

Additional Information

Make more of your job. We rely on the potential of every individual and offer you an environment in which you can develop, take on responsibility, and create innovative solutions in a team. Take the chance and discover our benefits that support you on your journey with us:

• 30 days of vacation: Your time for recovery during the year
• Sabbatical: Possibility for longer breaks
• Flexible working model: Flexible working hours as well as a combination of presence in the office and 30 % Mobile Work
• Mobility & subsidies: Jobbike, subsidy for the Deutschlandticket
• Corporate Benefits: Discounts e.g., for travel and event tickets
• Development: Internal talent programs, women's promotion, training offers
• Onboarding events: Comprehensive induction and introductory events
• Modern offices: Paperless workplaces with digital processes
• Employee referral program: Bonuses for successful recommendations
• Company events: Christmas parties, team outings, and B2Run participation
• Communities: Networks such as the women's network
• IT benefit program: Financing offer for electronic devices for private use

Take your next career step in an exciting environment – we look forward to meeting you!