Associate Executive, Partner Retention
Your tasks
1. Contract Renewal & Partner Retention
- Contact Taxi, Private Hire Car (PHC) and Limousine partners regarding upcoming contract expiries.
- Follow up with partners on contract renewals and available rental schemes.
- Prepare and process recontracting documents, including electronic agreements.
- Engage partners who are considering leaving and explore suitable retention options.
- Maintain accurate records of contract renewals and follow-up actions.
2. Partner Withdrawal & Engagement
- Attend to partners requesting vehicle withdrawals.
- Conduct exit interviews to understand reasons for leaving.
- Explore retention opportunities before processing withdrawals.
- Prepare withdrawal documentation and coordinate with relevant departments.
- Handle partner enquiries, feedback and complaints professionally.
3. Reporting & Administration
- Prepare and update daily, weekly and monthly retention and withdrawal reports.
- Maintain accurate partner records and update transactions in internal systems.
- Monitor contract expiries, pending renewals and scheduled withdrawals.
- Assist with charging credit administration, entitlement verification and related reporting.
- Ensure proper filing and documentation.
4. Operational Support
- Coordinate with Customer Service, Fleet, Recruitment, Workshop and other departments on partner-related matters.
- Assist in organising partner engagement activities and dialogue sessions.
- Follow up on outstanding cases to ensure timely resolution.
- Support departmental initiatives, system enhancements and process improvements.
- Perform other duties assigned by the Partner Retention Manager.
Requirements
Job Requirements
- Minimum GCE 'O' Level, NITEC, Higher NITEC or Diploma.
- Preferably 2 years of experience in customer service, sales support, administration or a related field.
- Prior experience in driver recruitment, driver relations or the transport industry is an added advantage.
- Good communication and interpersonal skills, with the ability to engage partners effectively.
- Proficient in Microsoft Office applications, particularly Excel formula, PowerPoint and Outlook.
- Positive mindset, adaptable to changes and willing to learn.
- Able to work independently and as part of a team.
- Good organisational skills with attention to detail.
- Possession of a valid Class 3 driving licence and/or Taxi Driver's Vocational Licence (TDVL) / Private Hire Car Driver's Vocational Licence (PDVL) is an added advantage.