Warranty and Logistics Coordinator (Palhoça-SC)

We are Strattner. We develop healthcare in Brazil, offering innovations that matter, both to our customers and to society.

Who are we? Strattner is a family-owned Brazilian company that has been operating in the medical-hospital market since 1950. We go beyond tradition. We are transformation, knowledge, sharing, and dedication. We are more than 500 collaborators prepared to provide quality and agility in serving all our customers. And for 70 years, we have remained obstinate in living our purpose of developing knowledge and bringing innovation to anticipate the future of healthcare.

Diversity moves us forward! Since the beginning of our history, we have acted with values that promote an environment always open to dialogue, where all voices are heard and respected. We believe that being who we are, in the way we feel good, helps us achieve good work, in addition to creating greater companionship in the corporate space and having the motivation to go further. We want everyone here to be recognized for their work and for everyone to have the same opportunities. We are different, we accept, respect, and above all, value this.

We are ready to grow and take on even more challenges. And you, do you want to be part of this journey?

Responsibilities and duties

• Coordinate the Warranty cell team, promoting technical and behavioral development and ensuring the coverage of critical activities;
• Coordinate the complete cycle of warranty processes, from complaint registration to the issuance of credit to the customer;
• Monitor and act on bottlenecks that impact the service time of the processes;
• Ensure compliance with deadlines and requirements related to complaints with the represented companies and regulatory bodies;
• Ensure the safekeeping of evidence and compliance with action plans and audits;
• Ensure the traceability of products returned under warranty, maintaining the consistency of information between systems;
• Coordinate the collection, receipt, and export of warranty materials, together with the Logistics and Foreign Trade areas;
• Monitor reverse logistics processes, seeking efficiency and reduction of unproductive collections;
• Coordinate the reconciliation of credits resulting from warranty processes, in partnership with the Finance and Accounting areas;
• Coordinate the early equipment exchange processes (AEX), monitoring the return windows established by the represented companies;
• Ensure structured and timely communication with customers during the warranty process;
• Identify opportunities for continuous improvement, automation, and reduction of rework in the cell's processes;
• Act in partnership with the Technology area in the prioritization and implementation of improvements;
• Manage the cell's indicators, reporting results, deviations, and action plans to management;
• Ensure the quality and reliability of the data used for decision-making.

Requirements and qualifications

Essential:

• Completed higher education in Administration, Engineering, Logistics, Foreign Trade, or related areas;
• Advanced English, for technical and business interface with international represented companies, reading and handling technical reports, and using manufacturers' systems;
• Professional experience in operations and process management;
• Experience in team leadership or project management.

Will be considered a differential:

• Experience in the medical device segment, health products, or environments regulated by Anvisa;
• Experience with technical after-sales processes;
• Experience with reverse logistics;
• Knowledge of Foreign Trade and export processes;
• Knowledge of regulatory standards and requirements applicable to health products, such as ISO 13485 and RDC Anvisa;
• Knowledge of continuous improvement tools, such as Lean and Six Sigma;
• Experience with indicator management, data analysis, and BI.

Additional information

Strattner will use the personal data provided by the candidate exclusively for selection processes, including in job banks allocated on third-party platforms. If you wish to request opposition to this use, or exercise any of your rights, please contact us through our channels, available in the Strattner Privacy Policy (https://www.strattner.com.br/politica-de-privacidade/). There is no need to accept; it is merely an acknowledgment. By participating in the selection process, the Candidate is aware that they may contact Strattner at any time, via email at privacidade@strattner.com.br, to exercise their rights, as provided in article 18 of the General Personal Data Protection Law (Law No. 13.709/2018).