Technical/Operation Engineer (Middle)

Key Responsibilities:

• Handle L2 escalations for cloud/virtualization/infrastructure incidents and service requests.
• Perform troubleshooting across compute, storage, network, and OS/services (Linux-focused).
• Operate and support virtualization/private cloud environments (VM provisioning, cluster health checks, migrations, performance tuning).
• Support hybrid/public cloud operations (compute, storage, VPN/connectivity, basic security policies).
• Maintain service availability by supporting HA features, monitoring, and preventive maintenance.
• Support backup/restore activities and assist in DR readiness (RPO/RTO awareness, DR drills support).
• Execute change activities (patching, upgrades, configuration) following standard procedures and runbooks.
• Produce concise documentation (runbooks/KB), incident RCA, and operational reports.

Qualifications & Requirements:

• 3+ years of experience in operations/support roles (data center, cloud, virtualization, managed services, or SI).
• Strong Linux fundamentals (services, logs, networking tools, troubleshooting).
• Basic-to-intermediate understanding of virtualization concepts (cluster, HA, VM lifecycle, snapshots/backup).
• Solid networking fundamentals (TCP/IP, subnetting, VLAN, routing basics, NAT/VPN concepts).
• Understanding of HA and DR fundamentals (failover concepts, RPO/RTO, restore testing).
• Familiar with ticketing workflow, SLA-driven operations, and structured documentation.
• Good communication skills and ability to work under incident pressure.

Nice to Have:

• Experience with private cloud/HCI platforms (Arcfra/VMware/KVM or equivalent).
• Exposure to monitoring/logging tools (Zabbix/Prometheus/ELK or equivalent).
• Basic scripting/automation (Bash/Python) to streamline operational tasks.
• Awareness of security operations basics (log review, coordination with SOC).

Skills: Communication, Presentation Skills, Administration, Teamwork, Analytical Skills, Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, Public Speaking