[Singapore Flyer] HR & Admin, Manager / Senior Manager

Your tasks

OVERALL JOB PURPOSE Lead the full spectrum of Human Resource functions and serve as a strategic partner to management in building a sustainable, productive and future-ready workforce.

In a frontline-intensive attractions environment, the role will address manpower shortages through innovative sourcing and job redesign, and drive HR digitalisation and people analytics.

HR Strategy & Business Partnering

• Partner management to develop and execute people strategies that support business plans, and advise Heads of Department on organisation design, manpower and people issues..

Workforce Planning & Talent Acquisition

• Lead manpower planning and budgeting, balancing full-time, part-time and seasonal staff against peak and off-peak needs.
• Address frontline manpower shortages through creative sourcing (e.g. mature workers, returners, students, mid-career switchers), employer branding and recruitment agencies; conduct interviews and selection.
• Ensure work passes for foreign staff comply with MOM and immigration requirements.

Job Redesign & Digitalisation

• Champion job redesign, e.g. multi-skilling, cross-deployment, flexible work arrangements and career pathways, to make frontline roles more attractive and productive.
• Drive HR digitalisation (HRIS, payroll, e-recruitment, rostering, e-learning, employee self-service) and optimise existing systems such as Timesoft.
• Establish HR dashboards and analytics (headcount, turnover, manpower cost, hiring) to support data-driven decisions.
• Tap government schemes and grants (e.g. WSG, SkillsFuture, Enterprise Singapore) to support transformation.

Learning & Development

• Implement the company training plan with focus on service excellence, safety, digital and leadership capabilities; work with training providers and conduct in-house training.

Compensation, Benefits & Performance

• Benchmark compensation and benefits against the market and recommend improvements to attract and retain talent; ensure adequate insurance coverage.
• Supervise the full-time and part-time payroll process, ensuring accuracy, timeliness and statutory compliance (e.g. CPF, IRAS); act as backup for payroll processing.
• Drive the performance management cycle and succession planning for key roles.

Employee Relations, Compliance & Operations

• Advise line managers on performance, disciplinary and grievance matters; drive staff engagement, welfare and diversity, equity and inclusion (DEI) initiatives.
• Keep HR policies and the Staff Handbook current and compliant with employment legislation, tripartite guidelines and PDPA.
• Oversee HR administration and lead the HR team; handle other projects as assigned.

Requirements

• Degree in Human Resource Management or related discipline; IHRP certification is an advantage.
• Minimum 5 years of hands-on HR generalist experience, including 2 years in a supervisory or lead role; experience in attractions, hospitality, tourism, F&B or retail preferred.
• Sound knowledge of Singapore employment laws and tripartite guidelines.
• Experience in HR systems implementation, job redesign or government grants is an advantage; Timesoft knowledge preferred.
• Analytical, proficient in MS Office (especially Excel) and comfortable with HR technology.
• Strong communication and stakeholder management skills; keen interest in organising staff activities.
• Candidates with less experience may be considered for the Assistant Manager position.

Other

IMPORTANT We do not collect any of the following

1. NRIC/FIN or any national identifiers
2. Photo
3. Date of birth
4. Age
5. Spouse/Family Information

Please do NOT include these in your CV/Resume and we reserve the right to reject any application that contains the above.