Your Key Responsibilities
- Manage, configure, and support Cisco Catalyst 9800 Wireless Controllers and enterprise wireless infrastructure.
- Deploy, optimize, and maintain Cisco Wi-Fi 6, Wi-Fi 6E, and Wi-Fi 7 Access Points (APs) to ensure reliable wireless connectivity.
- Create and maintain accurate network topology diagrams, wireless coverage maps, and infrastructure documentation.
- Administer wireless network services, including SSID management, MAC address filtering, and client access controls.
- Monitor and troubleshoot wireless network performance issues, including connectivity, coverage, and signal-related problems.
- Escalate complex technical issues and software defects to Cisco TAC and internal support teams when required.
- Support Software-Defined Access (SDA) wireless network environments.
- Manage and maintain Cisco core networking infrastructure, including Catalyst, Nexus, and ACI platforms.
- Administer network services such as IP addressing, subnetting, VLAN configurations, routing, and switching.
- Track and manage network hardware assets, maintenance contracts, and cold-spare inventory to ensure business continuity.
- Configure and support Perle Terminal Servers, Network UPS systems, and Automatic Transfer Switches (ATS).
- Support specialized network appliances, including Cisco Meraki and Talariax SendQuick Entera platforms.
- Perform firmware upgrades, software updates, and preventive maintenance activities across network infrastructure and appliances.
- Monitor network health and system performance using tools such as Zabbix, SolarWinds Kiwi CatTools, Advanced Host Monitor, and Kiwi Syslog Server.
- Coordinate with vendors and service providers to resolve technical issues, software bugs, and licensing matters.
Job Requirements
- Bachelor's Degree in Information Technology, Computer Science, Network Engineering, or a related field.
- Proven experience managing and supporting Cisco wireless networking environments, particularly Cisco Catalyst 9800 Wireless Controllers.
- Strong understanding of enterprise networking concepts, including TCP/IP, VLANs, Routing, Switching, DNS, DHCP, and Wireless LAN technologies.
- Hands-on experience with Cisco Wi-Fi 6/6E/7 deployments and wireless troubleshooting.
- Familiarity with Cisco SDA (Software-Defined Access) architecture and operations.
- Experience with Cisco Catalyst, Nexus, ACI, or Meraki solutions will be an advantage.
- Knowledge of network monitoring, logging, and performance management tools.
- Experience managing network hardware lifecycle, inventory, and maintenance activities.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Relevant certifications such as CCNA, CCNP Enterprise, or equivalent are preferred.
