Store Manager

Your tasks

• Be the 1st-in-charge of the store to oversee and ensure smooth daily operations
• Responsible for the profit & loss of the store and implement appropriate cost control measures
• Manage the store’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the store by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority • Maintain and improve the overall performance of the store on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the store by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all store administrative duties

Requirements

• Minimum 3–5 years of experience in F&B operations or restaurant management.
• Proven ability to manage daily store operations and lead a team.
• Strong knowledge of profit and loss (P&L), budgeting, sales performance, and cost control.
• Good leadership, communication, and problem-solving skills.
• Experience in manpower planning, staff recruitment, training, and performance management.
• Knowledge of food safety, hygiene standards, and customer service excellence.
• Ability to work in a fast-paced environment and meet business targets.
• Willing to work 5.5 days per week, with 11 hours per day.
• Work locations: Clarke Quay, JEM (Jurong East), or The Heeren (Orchard Road).

Other

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