Case Officer

Are you our new Case Officer who is passionate about providing customer service? Look here! Now that our colleague has taken on new challenges within the company, we need to replenish our Customer Service team with a new team player.

Who are we? For us, service, hospitality, and going the extra mile are a matter of course. We work towards the diverse target group of students who are facing several new challenges. A large part of their security is their housing, and we are responsible for that. For many, this is their first home, which means our everyday life is lined with all sorts of questions and cases. Our customer service currently consists of six employees and is the hub for customers and tenants in our operations. This is where customers, tenants, relatives, and others who have questions or are curious about our operations turn. Our contact channels are chat, Facebook, email, telephone, and visits to the reception.

Tasks: In your role as a case officer in customer service, the focus is on providing our customers with the best customer service via our various contact channels. Your everyday life will be lined with questions regarding our housing queue, mediation of our homes, study requirements, and many other questions linked to the lease agreement.

The work also includes handling cases linked to the lease agreement, such as different types of applications, termination of lease agreements, housing assessment, as well as mediation and administration regarding our homes. Everything according to the regulatory framework that governs our operations.

Qualifications

• At least high school level and/or other suitable education
• Experience in Customer Service work/customer relations
• Good computer skills (MS Office)
• Experience working in property systems is highly meritorious; we use Fast 2.

Since our customers are both Swedish and international students, we are bilingual, and it is therefore a requirement that you have good knowledge of English, both orally and in writing.

Personal qualities As a person, you are confident, thorough, service-oriented, flexible, and can work both independently and in a group. We place great emphasis on you, as a person, being driven by taking responsibility, helping other people, and wanting to develop in your role. You are a problem solver who finds it easy to see opportunities.

We offer Salary and terms of employment according to the collective agreement with Unionen. Unionen union contact person, Anna Arkebrant, 08-458 10 00. We offer competence development and invest in wellness, as we believe these are important factors for succeeding in one's work. Our core values are the backbone of our work. SAFE – Samarbete, Ansvar, Framåtanda, Engagemang.

The position is full-time and is a temporary employment until 20191231.

About Stockholms studentbostäder Nearly 60 years ago, we were formed, by students. Since then, we have built and manage over 8,000 homes, for students. Students have different needs, and therefore we develop our homes, with students. We are by students, for students, and with students.

We offer different types of student housing, everything from corridor rooms and studios to family apartments, throughout Stockholm. Our areas are always located near public transport or campus areas. We are in the middle of an exciting phase where we develop, newly produce, and manage the student housing of the future. Because we want to provide housing to even more students in Stockholm. Please read more about us at sssb.se.

Does this sound like a job for you? For more information about the position, you are welcome to contact: Manager for Customer Service, Maria Granbom at telephone 08-458 10 20.