Apartment Manager

Responsibilities:

Welcome guests and ensure seamless check-in and check-out processes. Provide exceptional customer service before, during, and after guests' stays. Respond promptly and professionally to guest inquiries, complaints, and special requests. Maintain high guest satisfaction ratings by ensuring a memorable guest experience. Handle guest feedback and implement corrective actions where necessary. Oversee the day-to-day operations of all serviced apartments. Conduct regular inspections to ensure apartments meet cleanliness, maintenance, and presentation standards. Coordinate housekeeping schedules and supervise cleaning staff. Ensure apartments are fully stocked with required amenities before guest arrivals. Monitor inventory of linens, toiletries, kitchen supplies, and other consumables. Manage bookings across online platforms and direct reservations. Maintain accurate calendars to prevent double bookings. Optimize occupancy rates through effective pricing and availability management. Process reservations, cancellations, modifications, and payments. Coordinate preventive and corrective maintenance of apartments and facilities. Liaise with contractors, vendors, and service providers for repairs and maintenance. Ensure all equipment, appliances, and utilities remain in excellent working condition. Conduct routine safety inspections and ensure compliance with health and safety standards. Prepare occupancy and revenue reports. Monitor operational expenses and recommend cost-saving measures. Maintain accurate records of bookings, payments, guest information, and maintenance activities. Assist in budgeting and financial planning for apartment operations. Ensure proper cash handling where applicable. Supervise housekeeping, maintenance personnel, and other support staff. Schedule staff shifts to ensure adequate operational coverage. Monitor staff performance and provide coaching where necessary. Monitor online listings and ensure photographs, descriptions, and pricing remain competitive. Encourage positive guest reviews and manage online reputation. Recommend promotional campaigns and occupancy improvement strategies. Stay informed about hospitality industry trends and competitor offerings. Ensure compliance with company policies, local regulations, and health and safety standards. Maintain confidentiality of guest information. Ensure adherence to security procedures and emergency protocols. 

Requirements:

Minimum of an HND in Hospitality Management, Hotel Management, Business Administration, Tourism, or a related field. Minimum of 3 years' experience in hospitality, hotel operations, serviced apartments, Airbnb management, or a similar role. Experience managing online booking platforms (Airbnb, Booking.com, Expedia, etc.) is an added advantage. Experience supervising housekeeping or front office operations.