IT COORDINATOR

At Stefanini, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence, and human creativity. We are at the forefront of solving business problems, providing real impact on a global scale.

By joining Stefanini, you become part of a global journey of transformation. We are committed to creating a positive impact not only on businesses but also on the lives of our employees. If you are looking for an opportunity for professional growth in a company that values innovation, respect, autonomy, and partnership, you will find it here!

Join us and be part of the change!

Responsibilities and assignments

• Manage the on-site technical support team, ensuring quality and excellence in the services provided.
• Monitor and analyze performance metrics (KPIs), generating executive reports, conducting monthly results presentations, and implementing improvements based on identified deviations.
• Implement continuous improvements in processes to increase operational efficiency.
• Facilitate team development and training, conducting 1:1 meetings, offering constructive feedback, and promoting a collaborative environment.
• Conduct regular meetings to align processes, practices, and team results.
• Work closely with the client, developing strategies for critical scenarios and reversing unfavorable situations.
• Collaborate with other teams to ensure consistency in the services offered.

Requirements and qualifications

• Completed degree in Information Technology or related areas.
• Solid knowledge in leading technical support teams and managing on-site operations.
• Knowledge of IT governance frameworks and project management methodologies.
• Mastery of management tools and executive dashboards.
• Knowledge of customer satisfaction metrics, including conducting satisfaction surveys.
• Familiarity with talent management models and the preparation of professional development plans.
• Effective communication, active listening, and the ability to build solid relationships with the team and clients.
• Consistent professional history, with experience in operations of higher maturity and complexity.
• Proactive profile, with the ability to anticipate problems and implement improvements independently.
• Advanced English (conversation).

Additional information

• 🍛 Food voucher or meal voucher;
• 👨🏼‍🎓 Discount on courses, universities, and language institutions;
• 📚 Academia Stefanini — platform with free, updated online courses with certificates;
• 🗣 Mentoring;
• 💉 Advantages club for consultations and exams;
• 🏥 Medical assistance;
• 🦷 Dental assistance;
• 💰 Advantages and discount club at the best establishments;
• 🛫 Travel club;
• 🐶 Pet benefits.