SAP AMS Support Coordinator (BH-MG) +Advanced English

About the company

At Stefanini Group, we believe in the power of collaboration. We co-create innovative solutions in partnership with our clients, combining cutting-edge technology, artificial intelligence, and human creativity. We are at the forefront of solving business problems, providing real impact on a global scale.

By joining Stefanini, you become part of a global transformation journey. We are committed to creating a positive impact not only on businesses but also on the lives of our employees. If you are looking for an opportunity for professional growth in a company that values innovation, respect, autonomy, and partnership, you will find it here!

Your tasks

We are looking for a SAP AMS Coordinator to lead a strategic support and maintenance operation in a SAP environment, acting in the management of critical services, multidisciplinary teams, and executive relationships with clients. We are looking for a professional with strong leadership capacity, business vision, focus on results, and experience in conducting large-scale operations.

• Lead SAP AMS operations, ensuring quality, efficiency, and compliance with service levels.
• Manage multidisciplinary teams, coordinators, technical leaders, and functional consultants.
• Monitor and manage SLAs, KPIs, backlog, incidents, problems, changes, and evolutionary demands.
• Conduct governance processes, executive meetings, and strategic committees with clients.
• Act in the financial management of the operation, including cost control, profitability, contractual baseline, and hours management.
• Manage suppliers and partners involved in the delivery of services.
• Identify opportunities for continuous improvement, automation, cost reduction, and increased operational efficiency.
• Elaborate action plans for resolving recurring problems and improving customer experience.
• Support commercial proposals, contract renewals, and operation expansion initiatives (cross-sell and upsell).

Requirements

Professional Experience

• Solid experience in AMS operations management, preferably in SAP environments.
• Experience in large-scale operations and critical environments.
• Experience in managing multiple service towers and services.
• Strong performance in operational governance and indicator management.
• Experience with supplier and partner management.
• Experience in transition, stabilization, and continuous improvement processes.

Desirable comprehensive vision of the SAP ecosystem, including

• SAP FI/CO
• SAP MM
• SAP SD
• SAP PP
• SAP HCM
• SAP WM/EWM
• SAP PM
• SAP Basis
• SAP ABAP
• SAP Fiori
• SAP Integrations

It is not necessary to act as a technical specialist, but it is fundamental to possess a strategic vision for directing demands, assessing impacts, and managing priorities.

Tools

• ServiceNow
• Jira
• SAP Solution Manager (SolMan)
• Monitoring and service management tools

Mandatory

• Degree in Information Technology, Engineering, Administration, or related fields.
• Proven experience in IT service management and AMS.
• Advanced English

Differentials

• Postgraduate degree or MBA in IT Management, Projects, or related areas.
• ITIL Certification.
• PMP, Scrum, or Agile Certification.
• SAP Certifications.
• Knowledge of governance and service management frameworks.

Behavioral Competencies

• Leadership and team development
• Executive communication and influence
• Analytical capacity and strategic vision
• Crisis management and decision making
• Negotiation and conflict management
• Results orientation and customer focus
• Ownership
• Financial business vision
• Continuous improvement and innovation mindset

What we are looking for A professional with a consultative and executive profile, capable of transforming operational indicators into strategic actions, strengthening client relationships, and ensuring the continuous evolution of the AMS operation, delivering business value and excellence in service provision.

What we offer

• 🍛 Meal voucher or food voucher;
• 👨🏼‍🎓 Discount on courses, universities, and language institutions;
• 📚 Academia Stefanini — platform with free, updated online courses with certificates;
• 🗣 Mentoring;
• 💉 Advantages club for consultations and exams;
• 🏥 Medical assistance;
• 🦷 Dental assistance;
• 💰 Advantages and discount club at the best establishments;
• 🛫 Travel club;
• 🐶 Pet benefits.

Other

Responsibilities and duties 🚀 Position: SAP AMS Support Coordinator Location: Belo Horizonte-MG