Application Support - SP

Stefanini is a Brazilian technology multinational founded in 1987, present in more than 40 countries. The company offers digital transformation solutions, consulting, software development, IT infrastructure, cloud, cybersecurity, artificial intelligence, automation, data analysis, and outsourcing, serving organizations from various segments around the world. Its purpose is to co-create innovative solutions that drive its clients' businesses through technology and innovation.

Responsibilities and duties

For the position we are recruiting for, a good command of English is required—at least an advanced level for conversation. You will need to communicate very well, as you will be working with different business and technical teams.

In addition, it is important to have experience as a developer, especially in problem-solving and identifying the root causes of issues. This means you have previously worked on projects involving code.

Your main responsibilities will include helping users resolve issues quickly, creating clear and simple documentation for applications and processes, and developing troubleshooting instructions to speed up problem resolution. You will also need to be able to identify and fix code-related issues, ensuring that everything is working properly before the start of the business day.

Additionally, experience with SQL, Linux/Unix, and Java is important, as well as the ability to read and debug code in Java, C++, or Python. You must also be available to work a specific schedule, including one Saturday per month, and be open to working on-site in São Paulo.

Other essential skills include strong communication abilities, experience with change management and software releases, the ability to multitask, and previous experience in technical support.

Requirements and qualifications

• Experience providing L1 or L2 support.
• Knowledge of object-oriented programming languages such as Java, C++, or Python.
• Advanced English proficiency, as the role involves daily interaction with international/global teams and clients.
• Working hours: 10:00 a.m. to 7:00 p.m., on-site in Itaim Bibi, São Paulo.
• Solid experience in software development.
• Must be comfortable coding in Java or a similar programming language, debugging, writing quality-of-life improvements, creating scripts for debugging and updates, and working with Linux Bash scripts.
• Must be a clear and empathetic communicator.
• Must be willing to handle support issues while also developing features and automating recurring problems.
• The ability to identify edge cases and add validations will help demonstrate problem-solving skills.
• Knowledge of standard ticketing support practices, prioritization, SDLC processes and tools, GitLab, incident management, JIRA, and similar platforms.
• Comfortable multitasking, managing multiple stakeholders, and working as part of a team.

Additional information

• 🍛 Meal voucher or food voucher;
• 👨🏼‍🎓 Discount on courses, universities, and language institutions;
• 📚 Academia Stefanini — platform with free, updated online courses with certificates;
• 🗣 Mentoring;
• 💉 Advantages club for consultations and exams;
• 🏥 Medical assistance;
• 🦷 Dental assistance;
• 💰 Advantages club and discounts at the best establishments;
• 🛫 Travel club;
• 🐶 Pet benefits.