Junior Application Support L2 – Markets & Wealth

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Responsibilities and attributions

• 3+ years of experience as Application Support L2, Production Support, or Application Operations.
• Experience in application support in high-availability production environments.
• Knowledge and experience in Linux/Unix and Wintel.
• Proficiency with monitoring tools such as Splunk and AppDynamics.
• Log analysis, troubleshooting, and incident diagnosis.
• Knowledge of ITIL, particularly in Incident Management, Problem Management, and Change Management.
• Proficiency with ticket management tools such as ServiceNow, Remedy, Jira, or equivalents.
• Root Cause Analysis (RCA) and resolution of recurring problems, as well as attention and resolution of incidents under SLA.
• Knowledge of Markets & Wealth, including: Fixed Income.
• Equities.
• Foreign Exchange (FX) and Derivatives such as: Trade Lifecycle (Front Office, Middle Office, and Back Office).
• Investment funds.
• Microservices in financial environments.
• Desirable: Knowledge of Oracle and SQL Server.
• Experience in Shell Scripting.
• Knowledge of PowerShell. Experience in SRE operational task automation, observability, auto-remediation, and resilience.

Requirements and qualifications

• Provide second-level support to Markets & Wealth applications, ensuring SLA compliance.
• Continuously monitor applications using Splunk and AppDynamics to detect alerts, errors, and potential service impacts.
• Analyze logs, metrics, and application behavior to identify and resolve incidents.
• Investigate recurring incidents and determine the root cause of problems.
• Diagnose failures in applications and technological components in production environments.
• Coordinate incident resolution with Development, Infrastructure, Databases, and other technical teams.
• Attend to critical incidents and participate in service recovery and restoration activities.
• Manage incidents, problems, and changes according to ITIL practices.
• Evaluate changes and implementations to identify risks and minimize production impacts.
• Execute technical and functional validations post-change to ensure correct service operation.
• Document incidents, operating procedures, root cause analysis, and lessons learned.
• Identify repetitive manual tasks and processes with automation potential.
• Analyze alerts, incidents, and metrics to detect opportunities for improvement and reduction of operational load.
• Document automation opportunities, considering benefits, impact, and risk mitigation.
• Collaborate with the SRE team on automation, observability, auto-remediation, and resilience initiatives.
• Identify trends and recurring problems to propose continuous improvement actions.
• Strengthen application stability and availability through optimization and incident prevention initiatives.

Additional information

Language: Advanced English, Cambridge English B2, EF SET C1 (Advanced)