Bilingual English N1 Help Desk Analyst

Be part of Stefanini!​

At Stefanini, we are more than 30,000 geniuses, connected from 41 countries, doing what they love and co-creating a better future.​

Responsibilities and attributions

• Provide first-level technical support to end users via teams, email to users in Colombia and other countries (COL, ARG, MX).
• Troubleshoot and resolve software problems, including desktops, laptops, printers, and mobile devices.
• Assist with system updates and installations, including software updates and patches.
• Document and track all support requests and resolutions in the ticketing system.
• Escalate complex issues to the appropriate IT teams or vendors for further investigation and resolution.
• Collaborate with other IT teams to ensure timely and effective problem resolution.
• Provide training and guidance to end users on basic technical issues and best practices.
• Maintain knowledge of current technological trends and advancements to provide up-to-date support to end users.

Requirements and qualifications

• 12 months of experience in a help desk or technical support role.
• Knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with software troubleshooting and basic networking concepts.
• Analytical and problem-solving skills.
• Communication and customer service skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.